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Our Terms Set the Ground Rules for Your Account

When you open an account at idcash888, you're agreeing to a set of clear policies that protect both you and the platform.

Account accessPayment policiesGame play rulesSecurity practicesPlayer rights
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idcash888 Our Terms Set the Ground Rules for Your Account
GET HELP WITH TERMS

Talk to Us About Our Policies

Team online

Live Chat Support

Open the chat window inside your account lobby any time. Our team responds during Indonesia business hours and can explain specific terms, account restrictions or policy changes affecting your play.

Email Help

Send questions about terms, account access or payment policies to [email protected]. We review every message and reply within 24 hours with a clear explanation of the policy you're asking about.

Account Settings

Review your own policy agreements and preferences inside Settings. You can see which terms you've accepted, download copies of policies and request updates to your account restrictions.

YOUR DATA AND RIGHTS

How We Handle Your Information Under These Terms

Account Security

Your login credentials, payment details and transaction history are encrypted. We store them behind firewalls and never share them with third parties without your permission or legal requirement.

Data Retention

We keep your account and transaction data as long as your account is active, plus two years after closure for compliance. You can request deletion of certain personal data where local law permits.

Cookie and Tracking Policy

We use cookies to remember your login, track your play history and prevent fraud. You can disable non-essential cookies in your browser, though this may affect how smoothly the lobby loads.

Payment Information

When you deposit via DANA, OVO, GoPay or QRIS, your payment provider handles the transaction. We store only a reference number and confirmation; your bank details stay with your payment app.

Request Policy Changes

You can ask to review, correct or remove personal data by emailing [email protected] with your account ID. We respond within 10 business days and explain what we can or cannot change.

Account Restrictions

If you believe your account has been wrongly limited under our terms, you can appeal through live chat or email. We review your case and explain the specific term that triggered the restriction.

Questions About Your Rights and Responsibilities

Your account remains active and your balance stays in your wallet. If you stop playing for 12 months, we may place a small dormancy fee monthly according to our terms, but you can reactivate instantly by logging in and making a deposit or playing a game.

Yes, you can request account closure anytime through Settings or by emailing [email protected]. We process closures within 5 business days. Any balance is returned to your payment method. Your data is then retained for two years under our terms.

Your Deposit references depend on your account level and payment method. Withdrawals via DANA, OVO, GoPay and QRIS usually process within 1–4 hours during business days. Daily withdrawal caps and monthly totals are shown in your account Wallet under terms.

Contact live chat or email [email protected] immediately with your account ID and the date of the transaction. We review our logs and respond within 48 hours. If we confirm an error, we correct your balance and explain what went wrong.

Yes. Multi-betting on the same outcome across different tables or using bot software breaches our terms and can trigger account suspension. Gameplay must be genuine individual action. We use monitoring to detect suspicious patterns and reserve the right to close accounts that violate fair-play rules.

Our terms include a dispute process. You can appeal account restrictions, balance disputes or closures through our support team. If we cannot resolve it, we advise you on external complaint channels available depending on your location.

No. Our terms state we keep your data confidential. We share information only with payment processors like your DANA, OVO, GoPay or QRIS provider, and only when necessary to complete your transaction. We never sell data for marketing.

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